Reference

Find the answers you need, fast

Got a question about your account, a deposit, or how withdrawals work? This page pulls together the questions we hear most — short answers, no runaround. If something's still unclear, our support team is a message away.

Account setupPayPal & Venmo depositsWithdrawal stepsAccess by stateMobile & browser support
Explore the Lobby Read FAQ
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QUICK ACCOUNT FACTS

What the account setup looks like

3
Local payment options: PayPal, Venmo, Play+
Mobile + Web
Account access on any device, no download required
SSL
Encrypted account and payment data on every session
en-US
English-language support built for US account holders
WHY THESE ANSWERS HOLD UP

How we keep this FAQ accurate

A FAQ page is only useful if the answers stay current. Here's how we make sure ours does — and why you can rely on what's written here rather than having to contact support for basic questions.

Written by the team that runs payments

The PayPal, Venmo, and Play+ answers below were written by the same team that configures the payment rails — not copied from a generic template.

Updated when processes change

When a withdrawal step changes or a new verification requirement kicks in, this page gets updated in the same cycle — before the change goes live in your account.

State access answered plainly

We don't soften the state-access answer. If your state isn't currently eligible, we say so. Availability depends on local law and eligible states — no workarounds implied.

No invented figures

We don't list withdrawal speeds or payout percentages we can't back. Every answer here sticks to the process — steps, verification, what you'll see on screen.

REACH US DIRECTLY

Get help when the FAQ falls short

Most questions get resolved in the FAQ below. When yours doesn't, these three channels connect you to someone who can actually fix it — not an automated dead end. Account verification issues and payment holds are the two fastest-resolved topics when you contact us directly.

Live Chat Open the chat widget from any page in your account. It routes straight to an agent who can pull up your account details and walk through your specific issue.
Email Support Send your question to our support address and include your account username. Payment and verification questions get prioritized so we can check transaction status on our end.
Account Help Center Your account dashboard includes a help section with status pages for open requests. Check there first to see if your issue is already being worked on before opening a new ticket.
pick3il Browse pick3il FAQ by topic

Browse pick3il FAQ by topic

Every question here came from a real account holder — someone working through a first deposit, checking a withdrawal status, or figuring out which states can access the lobby. We've grouped answers by topic so you're not scrolling through unrelated content. Payment questions cover PayPal, Venmo, and Play+ prepaid by name — not just a generic list. Account questions walk through identity

verification step by step. Access questions are straightforward: availability depends on your state and local law, so we say that plainly rather than dancing around it. If you're in Denver or anywhere else in an eligible state, the same answers apply. Check the sections below in order or jump straight to the topic that brought you here.

  • PayPal
  • Venmo
  • Play+

Frequently asked questions

These are the questions that come up most often — covering deposits, withdrawals, account access, and how payment verification actually works. Read through once and you'll have a clear picture of how your account operates.

Deposits go through PayPal, Venmo, or a Play+ prepaid card. All three connect directly inside your account wallet — no third-party site hop required to complete the transfer.

Go to your account cashier, select the withdrawal tab, and choose PayPal or Venmo. Confirm the amount and your linked account email. Identity verification must be complete before the first withdrawal is processed.

Identity verification is required before withdrawals can be released. You'll upload a government-issued ID and confirm your address. Most verifications are reviewed within one business day.

Access depends entirely on your state's law. We're available in eligible states where online gaming is permitted under local law. Check the access page or contact support if you're unsure about your state.

Yes. The full lobby — including slots, live dealer tables, and the sportsbook — runs in your mobile browser without a download. Players in Denver and other eligible states access it the same way.

First check that the transfer completed on the PayPal side. If it shows as sent there but hasn't appeared in your pick3il balance within a few minutes, contact live chat with your PayPal transaction ID handy.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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